Menu
Your Cart

Terms & Conditions

Terms & Conditions


1. Acceptance of Terms

By accessing or using the ECO24 website, you agree to comply with these Terms & Conditions in full. If you do not agree with any part of these Terms, you must not use this website.


2. Eligibility

To use this website, you must be at least 18 years old. By accessing the website, you confirm that you meet this age requirement.


3. Use of Cookies

ECO24 uses cookies to enhance the user experience. By using this website, you consent to the use of cookies in accordance with our Privacy Policy.


4. License to Use Website

Unless otherwise stated, ECO24 and its licensors own the intellectual property rights to all content on this website. You are granted a limited, non-transferable license to view, download, and print materials for personal use, subject to the following restrictions:

You must NOT:

  • Republish material from this website without permission.

  • Sell, rent, or sub-license website content.

  • Use website content for commercial purposes.

  • Modify or edit any website material.

  • Distribute material from this website without explicit authorization.

5. Acceptable Use

You agree NOT to use this website:

  • In any manner that could harm, impair, or disrupt the website or its availability.

  • To distribute malware, viruses, spyware, or any other malicious software.

  • To engage in unlawful, fraudulent, or harmful activities.

  • To collect or extract data from the website without prior written consent.

  • To send unsolicited commercial communications or spam.

6. Restricted Access

ECO24 reserves the right to restrict access to certain parts of the website. If you receive a user ID and password, you must keep them confidential. ECO24 may disable accounts at its discretion without prior notice.


7. User-Generated Content

By submitting content to ECO24, you grant us a worldwide, irrevocable, royalty-free license to use, reproduce, and distribute the content across various media.

User content must NOT:

  • Be unlawful or infringe on any third-party rights.

  • Contain harmful, abusive, or offensive material.

  • Have been subject to legal disputes or complaints.

ECO24 reserves the right to remove or edit any content submitted by users.


Orders, Payments & Shipping


8. Order Acceptance & Payment

8.1 Order Confirmation

  • Your order is confirmed only when we send you an order confirmation email.

  • ECO24 reserves the right to cancel orders due to stock unavailability, pricing errors, or suspicious activity.

8.2 Payment Methods

We accept:

  • Credit/Debit Cards

  • Digital Wallets (if applicable)

  • Other approved payment methods as displayed on the website.

8.3 Order Cancellation

  • Customers may cancel orders before shipment.

  • ECO24 may cancel orders if:

    • Payment fails.

    • Fraudulent activity is detected.

    • The product is unavailable.

9. Delivery & Shipping

9.1 Delivery Costs & Timeframes

  • Shipping fees and estimated delivery times are displayed at checkout.

  • Delivery delays may occur due to unforeseen circumstances (e.g., customs, weather).

9.2 Delivery Issues

  • If no one is available to receive the order, we will attempt re-delivery or hold the package for pickup.

  • Failure to collect may result in order cancellation and a refund (excluding shipping fees).

9.3 International Orders

  • Customers are responsible for customs duties, taxes, and compliance with local laws.


Returns & Refunds


10. Returns Policy

10.1 Eligible Returns

Products may be returned if:

  • The item is defective, damaged, or incorrect.

  • The return request is made within 7 days of delivery.

  • The product is unused, in original packaging, and includes all accessories.

10.2 Non-Returnable Items

  • Perishable goods (e.g., food, plants).

  • Personalized/custom-made items.

  • Products with broken seals (e.g., hygiene products).

11. Refund Process

  • Refunds are issued via the original payment method.

  • Processing may take 7-14 business days.


Legal & Liability


12. No Warranties

12.1 Website & Information

This website is provided on an "as is" basis without any warranties, express or implied. ECO24 does not guarantee:

  • The website’s availability at all times.

  • That the information provided is accurate, complete, or non-misleading.

Nothing on this website constitutes professional advice. If you require legal, financial, or medical guidance, consult a qualified professional.

12.2 Product Warranty

  • Warranties are provided directly by the seller/manufacturer. ECO24 does not provide any direct warranties.

  • Warranty claims must be submitted with proof of purchase.

12.3 Warranty Exclusions

  • Damage from misuse, accidents, or unauthorized repairs.

  • Normal wear & tear from usage.

13. Limitation of Liability

ECO24 shall not be liable for:

  • Any direct, indirect, or consequential losses resulting from the use of this website.

  • Business losses, loss of revenue, profits, or data.

  • These limitations apply even if ECO24 has been advised of potential losses.

14. Indemnification

You agree to indemnify and hold ECO24 harmless from any claims, damages, losses, or expenses arising from your use of this website or your violation of these Terms & Conditions.


15. Breaches of Terms

If you breach these Terms, ECO24 may take necessary actions, including:

  • Restricting access to the website.

  • Blocking your IP address.

  • Taking legal action for damages or losses incurred.

16. Modifications to Terms

ECO24 reserves the right to modify these Terms & Conditions at any time. Continued use of the website after changes constitutes acceptance of the updated terms.


17. Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes arising will be subject to the exclusive jurisdiction of UAE courts.


18. Contact Information

For inquiries regarding these Terms & Conditions, please contact ECO24 at:

support@eco24.eco

This is the sticky Notification module. You can use it for any message such as cookie notices, special promotions, or any other important text.